We hope you are happy with your purchase. However, if you wish to return an item, please follow these steps to ensure a smooth process:
Repackage the Item: Ensure the item is securely repackaged in its original packaging to avoid any damage during transit.
For Returns: For all returns, whether due to a change of mind or an issue with the product (incorrect, faulty, or damaged items), we will arrange a third-party collection from the customer's address. A return label will be provided via email, which the customer may need to print and attach to the package. Customers can contact us at sales@megaflooring.co.uk to arrange the collection.
Refunds: Once we receive the returned item and it passes inspection, your refund will be processed to the original payment method. Refunds are typically completed within 10 business days of receipt.
Seller Registered Name: Mega Floorings UK
Registered Address: 94 Garnett Street, Bradford, West Yorkshire, BD3 9HB
VAT Number: [GB 183583872]
For any queries related to returns, please refer to the returns policy outlined on your dispatch note or contact our team for assistance.